Renaming the "Support" category to "Helpdesk"

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For reference, this conversation started in the Improving OpenRefine contributor pathways: roles, permissions, and processes session at BarCamp. See line 51 to 78 in the pad for note regarding how user seek support.

The Category Label, Slug, and Email are three distinct variables in Discord.

So I propose for following update

  1. Category Label: Support and Helpdesk
  2. Slug: Support - no changes
  3. Email openrefine+support@discoursemail.com - no changes
  4. Description: Get help from the community on how to use OpenRefine and its extensions. Support is provided by volunteers
  5. Pin post: To @tfmorris's point, we can update the pinned post at the top of the category (About the Support category) to direct users to our FAQ, provide instructions on asking questions, and set expectations.
  6. Discourse Template: If we want to push things further, Discourse also provides a template post when you create a new message in a section (similar to GitHub issue template). This can be a way to reiterate those guidelines and ask for specific points (version of OpenRefine, OS ...).
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